Pinnacleceo's Take

Experiences put to paper…

Archive for the month “March, 2015”

“How do you like your eggs?” A Pricless Lesson From a Simple Question!

After our boys went off to college, my spouse and I started a routine of going to a breakfast grill located inside our favorite supermarket every Saturday morning. One morning we met Eddie. His name tag was proudly displayed on his company shirt. He greeted us with a welcoming hello and smile and said, “good morning, I’m Eddie. What can I make for you this morning”. I ordered eggs and sausage and Eddie appropriately asked me a simple routine question, “how do you like your eggs?” I told him and he repeated my requirements. Now to this point, there is nothing really unique about this encounter. However, what happened next was the real deal maker. Eddie continued; “I want to make sure I get’em right and remember the way you like’em for the next time you come in!”

There are a lot of “ownership of work” lessons we can learn from Eddie. First of all he wanted to make certain he took care of me the best way possible and do it right the first time. Secondly he wanted me to know that I was important enough that he would remember me personally. Third, he was going to take such care of me that I would have no choice but to keep coming back.

Through the years, we have continued to go to our favorite Saturday morning breakfast grill. Eddie is always there. I love standing in line watching him greet return and new customers alike with a big hello, a fist bump and taking their order or asking if they are having their usual. I don’t have to tell you how awesome it feels to go somewhere like this and among all those being served, you are recognized and remembered or on your first visit, you feel like a long time friend. As a customer, there is no greater feeling.

Eddie knows hundreds of customers’ names and their “usual orders”. One day I had the chance to catch him on a break. At this point in time Eddie had seen me so many times, he knew my boys names and where they were, and what they were doing. He even asked about when and where my band was playing next. I asked him, “How long have you been here?” He replied, “Eight great years.” Then I asked him why it mattered so much to him to not only remembering customer names, but also their orders. He said, “Because I choose to, the greatest thing about my job is my customers and the last thing I see before they leave is a smile on their face!” BOOM. That says it all. It’s a matter of choice, personal choice! Think how the workplace of the world would look and function if everyone believed like Eddie!

Day after day, year after year, Eddie shows up by choice to do his work the way he does. Do you think he ever has a day not go the way he planned? Do you think he has had to deal with disgruntled customers? Do you think that there may have been days over the past eight years that he might not want to get up at 4:00 a.m. and head to work to heat up the grill? Does any of this ring a bell?

Before I leave Eddie’s example, please understand that I know Eddie can have “off” days. No one is perfect. The point is Eddie has a choice on how he wants to start and finish his work day. The same holds true for each and every one of us.

As for me, I will continue to make my Saturday morning breakfast choice a “given” and I know who will be there taking care of me and everyone else who gladly waits their turn standing in his line!

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The Power of a Single Thought

There is a very popular story of Sir Isaac Newton sitting under an apple tree when suddenly an apple fell on his head and he thought; “ah gravity!” More likely than not, this is not what actually happened but it does make a very strong point. Every idea, action and outcome starts with a single thought.

In 1908 Henry Ford revolutionized the world when he thought every person, not just the affluent, should have the opportunity to own a car. He then continued this revolution when he took the assembly line concept and perfected it which led to the modern version the automobile industry uses today.

Martin Cooper believed that people wanted freedom to communicate wherever they were and in April of 1973, he invented the first prototype cell phone. It was not until 1983 that his thought became a reality. Regardless, his persistence to seeing his dream come true, began with a single thought.

Proverbs 23:7 says it best. “For as he thinketh in his heart, so is he. Your thoughts are powerful. What you truly believe in your heart, will create the plans that design your actions which dictate your results. Your thoughts form the attitudes, beliefs and expectations of each and every work day. These in turn set choices in motion which dictate the outcome of your day, your year and your life!

If you think that one day you will be the owner of your very own business, you will seek out to learn what is necessary to open your doors. If you think you have what it takes to see your name on top of your company’s sales leader board, you will pursue the activity to get there. If you believe you will invent or improve on something, you will pursue to learn what is necessary to make it happen. If you think that you are the very best at your craft, you will seek ways to maintain and even improve what you do. The list goes on and on. The same holds true on the other side of the spectrum. If you think your work is meaningless, your efforts will take you to that end. If you believe you will never make the top of your leader board, your efforts will keep you away from it!

So keep it positive. Every morning think about the good stuff; the fact you are employed, your upcoming appointments for the day; the chance to see your favorite customers again, or if nothing else be thankful for your health! Find something to be positive about. Start your day off positive at home so you can take it with you to work!

Controlling your thoughts does not mean that unexpected circumstances won’t occur. We know this is not reality. However, our thoughts will develop the strategy on how to handle any unplanned events if they occur. Remember if one single thought can shape or change history, imagine what it can do for you. Something to think about…

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